Hathras Commissioner Hears 133 Applications, 12 Resolved On The Spot

Hathras, Uttar Pradesh: At the Sampoorna Samadhan Diwas held at the Sadar tehsil on Saturday, Aligarh division’s Divisional Commissioner O.P. Arya heard the problems of complainants along with District Magistrate Saty Prakash Patel and Superintendent of Police Chiranjiv Nath Sinha. A total of 133 applications were received at the Hathras tehsil, and 12 complaints were resolved on the spot.

The Divisional Commissioner directed officials to ensure that public complaints are disposed of in a qualitative, impartial and time-bound manner. He made it clear that resolving complaints should not be treated as a mere formality.

O.P. Arya told the concerned officials to visit the spot and verify the actual situation in each complaint. He said that the solution should be such that the complainant does not have to repeatedly visit government offices for the same problem.

He also said that disposing of a complaint within the prescribed time limit is the responsibility of the concerned officer. Any negligence in this regard, he said, would not be tolerated under any circumstances.

The Divisional Commissioner further instructed officials to contact complainants after complaints have been marked as resolved and find out whether they were satisfied with the action taken. He said that simply recording a complaint as resolved on the portal was not enough.

According to his instructions, the actual satisfaction of the complainant should be the basis for effective disposal of a complaint. If a complainant is not satisfied, the matter should be reviewed again, he said.

During the Sampoorna Samadhan Diwas, O.P. Arya also inspected stalls set up by several departments. These included the District Supply Department, Jal Nigam, Basic Education, Agriculture, Labour, Social Welfare, Women Welfare, Minority Welfare, Industry, and the Child Development Services and Nutrition Department.

During the inspection, he sought information about departmental schemes and eligible beneficiaries. He directed officials to ensure that eligible people receive the benefits of government schemes.

The Divisional Commissioner said that eligible people coming to the Samadhan Diwas should be given correct information about the schemes. Where required, they should also be registered online at the spot. He directed officials to ensure that there is no unnecessary delay in the process of providing them the benefits.

O.P. Arya distributed demo cheques of five lakh rupees each to beneficiaries of the Mukhyamantri Krishak Durghatna Kalyan Yojana. He also distributed demo cheques to beneficiaries of the State Disaster Response Fund.

Under the Mukhyamantri Yuva Udyami Yojana, two beneficiaries were given demo cheques of five lakh rupees each for setting up industries.

During his inspection of the stall of the Child Development Services and Nutrition Department, the Divisional Commissioner focused on the nutrition of pregnant women and children. He directed Anganwadi workers to identify pregnant women on a priority basis and keep regular watch over them.

He stressed the need to increase awareness about vaccination, nutrition and a balanced diet among pregnant women. He said that pregnant mothers should be connected with better nutrition and necessary health services on time.

The objective, according to his instructions, is to improve maternal and child health and bring down the situation of children being born with low weight.

The Divisional Commissioner also reviewed the progress of schemes being implemented by the Labour Department. He directed officials to ensure that the benefits of these schemes reach genuinely eligible workers.

He also instructed them to effectively monitor the implementation of departmental schemes at the ground level. In addition, he directed the department to provide a progress report on its schemes.

At the Hathras tehsil’s Sampoorna Samadhan Diwas, 133 applications were received in total. Of these, 12 complaints were resolved on the spot. The remaining complaints were forwarded to the concerned departments, with directions to ensure their qualitative disposal within the prescribed time limit.

At the Sikandararau tehsil, four out of 80 complaints were resolved on the spot. In Sadabad, 12 out of 112 complaints were disposed of on the spot. At the Sasni tehsil, four out of 14 complaints were resolved during the event.

At the conclusion of the programme, District Magistrate Saty Prakash Patel assured the Divisional Commissioner that his instructions would be followed in letter and spirit. He also assured that all pending complaints would be disposed of in a qualitative manner.

Assistant Development Commissioner, Aligarh, Mansharam Yadav, the Divisional Forest Officer, the Chief Development Officer, the District Development Officer, the Additional District Magistrate (Finance and Revenue), the Additional District Magistrate (Judicial), the Chief Medical Officer, the Sub-Divisional Magistrate, Sadar, and officials from various departments were present during the programme.

The report was filed by Shobhit Kumar Sharma from Hathras, Uttar Pradesh.