ITC Maratha's Leftover Disclaimer Raises Food Safety Concerns

A viral photo of a disclaimer at Mumbai’s ITC Maratha hotel has ignited widespread discussion about food safety and liability in the hospitality industry. The hotel requires guests to sign an undertaking before packing leftover food, acknowledging they will consume it within two hours or discard it. The document also absolves the hotel of any responsibility for issues arising after the food leaves the premises.

Hotel Defends Policy as a Safety Measure

Responding to queries, ITC Maratha clarified that the disclaimer aims to ensure guests are aware of potential food safety risks. "Our foremost priority is the safety and well-being of our guests," said Bhagwan Balani, General Manager of ITC Maratha. He explained that the hotel cannot control how food is stored or handled after it leaves their restaurant.

While the disclaimer refers to itself as a “legal document,” it is essentially an acknowledgment by the guest to promote safe consumption practices. The policy reflects a broader industry trend, with hospitality professionals noting that similar measures have existed for years to protect establishments from liability.

Not an Isolated Practice

Hospitality insiders revealed that such disclaimers are common across the sector, especially in fine-dining establishments. A Mumbai-based author recounted signing a similar undertaking at a fine-dining restaurant in Fort three years ago. Another professional from a luxury hotel chain noted that while their hotel doesn’t require a signed document, they discourage packing leftovers for safety reasons.

Why It Matters

The viral post has sparked a mix of amusement and debate online, with some calling the practice “hilariously bizarre” and others recognizing it as a necessary precaution. The disclaimer underscores the challenges hotels face in balancing guest satisfaction with food safety and legal liability. As food safety awareness grows, such policies may become more visible across the hospitality industry.

This incident highlights an evolving approach to food safety in India’s luxury dining sector, where guest preferences and legal considerations increasingly intersect.

Source: Indian Express