Hathras DM, SP Hear Public Grievances, Order Time-Bound Resolution

District Magistrate Satya Prakash Patel and Superintendent of Police Chiranjiv Nath Sinha jointly heard public grievances at the थाना समाधान दिवस organised at the Sasni Kotwali premises in Hathras on Saturday. The officials directed employees of the concerned departments to ensure that complaints are resolved in a time-bound, quality-focused and transparent manner.

The DM and SP instructed officials to take every complaint received during the थाना समाधान दिवस seriously and ensure its impartial resolution. They said this would help prevent complainants from having to repeatedly visit the offices of officials regarding their grievances.

The two officials also issued specific directions to contact the concerned complainants after their complaints had been resolved and obtain feedback on the action taken. They asked the authorities to ensure that the complainant was satisfied with the disposal of the grievance.

The officials further directed employees of the Revenue and Police departments to work in mutual coordination while addressing public complaints. They warned them not to show any kind of negligence in resolving the problems brought before the administration.

The visit was conducted at the Sasni Kotwali, where the officials reviewed the handling of grievances and stressed the need for proper follow-up after disposal. Sub-Divisional Magistrate Shiv Prakash Yadav, Kotwali In-charge Vipin Chaudhary, and officers and employees of the tehsil and Police departments were also present during the programme.