Hathras DM Orders Officials To Hear Public Complaints Daily From 10-12

Hathras, 01 October: District Magistrate Satya Prakash Patel has directed officials to make the Janata Darshan system more effective for the effective, quick and time-bound disposal of complaints received from the general public.

The District Magistrate said negligence and unnecessary delay will not be tolerated, and complainants should not be forced to make repeated rounds of offices for resolution of their problems.

He has instructed all district-level officers to remain present in their respective offices every day from 10 am to 12 noon and hear the problems of the public during this period.

The District Magistrate is personally monitoring the complaints received during Janata Darshan. In the presence of the complainant, information is being taken from the concerned officers about the status of the matter and the action taken so far.

Where required, the District Magistrate is also calling the concerned departmental officers to the spot and directing them to ensure quick disposal of complaints.

The District Magistrate gave clear instructions to the officers that every complaint must be taken seriously and its quality-based, time-bound and satisfactory disposal must be ensured.

He said there should be no negligence or unnecessary delay at any level in the disposal of complaints.

According to the directions issued, the main objective of Janata Darshan is to provide quick and easy solutions to the general public, so that complainants do not have to repeatedly visit different offices for resolution of their problems.

Officials have also been instructed to act with sensitivity towards public grievances and ensure effective action in each case. The emphasis has been placed on timely response, proper follow-up and satisfactory redressal of issues raised by the public during Janata Darshan.