ACP Upasana Pandey Reviews School Complaint Boxes, Orders Prompt Action

Ghaziabad: Kotwali ACP Upasana Pandey personally read and reviewed complaints and suggestions received through school complaint boxes. She directed the relevant officials to take prompt, appropriate action and ensure time-bound resolution. The review focused on listening to students and making sure that the concerns they submit reach officials responsible for addressing them.

The complaint-box campaign provides students, particularly girls, with a safe and confidential channel for sharing problems without fear. They can use it to raise personal concerns, matters affecting their security, or issues related to school. The initiative is intended to give students a way to express themselves even when they feel hesitant about discussing a problem directly.

While reviewing the material collected in the boxes, the ACP considered suggestions as well as complaints. Her directions to the relevant officials placed emphasis on appropriate action and timely resolution, rather than stopping at the receipt of a written concern. Listening to students and moving their concerns towards resolution were the central elements of the exercise.

Pandey said the safety of girls is a shared responsibility of society. She stressed the importance of encouraging children to speak up and strengthening their confidence. The campaign seeks to ensure that students do not feel afraid to raise a personal or security-related problem. A confidential route for sharing concerns is part of that effort to support their ability to communicate.

The Ghaziabad police campaign supports a safer schooling environment through both a channel for students to report concerns and action by the officials concerned. The ACP’s personal review and directions for time-bound resolution form part of this approach. Encouraging trust and confidence among students, especially girls, remains central to the purpose of the complaint-box initiative.