Hathras DM Directs District Officers to Hear Complaints Daily, 10 am-Noon

In Hathras, District Magistrate Saty Prakash Patel has issued strict directions to officials for the prompt, effective, quality-based and time-bound resolution of complaints received through the public grievance hearing system, known as Janata Darshan. He has directed all district-level officers to remain present in their offices every day from 10 a.m. to 12 noon to hear people’s problems.

The District Magistrate has instructed officials to make the Janata Darshan system more effective so that members of the public can receive timely and accessible solutions to their complaints. Officials have been told to listen to people’s problems during the designated hours and take action on the complaints received.

The District Magistrate himself is monitoring the complaints received during Janata Darshan. In the presence of the complainant, he is seeking information from the concerned officials about the status of each case and the action taken so far.

When necessary, the District Magistrate is also calling the concerned departmental officials to the spot and directing them to ensure the complaints are resolved quickly. This process is being carried out so that the status of the complaint and the steps taken by the department can be reviewed directly.

The District Magistrate has clearly instructed officials to treat every complaint received during Janata Darshan seriously. He directed them to ensure that each complaint is resolved in a quality-based, time-bound and satisfactory manner.

He also made it clear that negligence or unnecessary delay at any level in resolving complaints will not be tolerated. Officials have been asked to work with sensitivity towards public problems and ensure their effective resolution.

The District Magistrate said the main objective of Janata Darshan is to provide quick and easy solutions to members of the public. This is intended to prevent complainants from having to make unnecessary rounds of different offices to get their problems resolved.