Ratlam DRM Seeks Passenger Feedback On Cleanliness, Facilities At Indore Station

A public interaction programme was organised at Indore railway station by the Western Railway’s Ratlam Division to seek passengers’ suggestions on cleanliness and passenger facilities. The initiative was aimed at providing better facilities to passengers and incorporating their suggestions into various railway arrangements.

During the programme, Divisional Railway Manager, Ratlam, Shri Ashwini Kumar, inspected platform number 1, the waiting hall, the circulating area and other passenger facility areas at the station. He also interacted directly with the passengers present at these locations and sought their views and suggestions.

Ratlam, 22 October. During the public interaction, the Divisional Railway Manager asked passengers about the cleanliness work being carried out by the railway, the cleanliness of the station and the passenger facilities available there. Passengers participated in the interaction and shared their experiences and suggestions.

The passengers appreciated the cleanliness efforts being made by the railway. They said that the participation of passengers, along with the efforts of the railway, was also very important for keeping the station clean. Their feedback focused on their experiences at the station and on the steps that could help improve passenger facilities and cleanliness.

Shri Ashwini Kumar thanked the passengers for taking an active part in the interaction, expressing their views and sharing useful suggestions. He said that the railway was continuously working to provide better facilities to passengers, maintain cleanliness in the station premises and make the travel experience more convenient.

He also said that the cooperation and participation of passengers were important for making these efforts more effective. The interaction allowed the railway to hear directly from passengers about their expectations, experiences and suggestions related to station services.

The programme at Indore railway station was part of a wider public interaction initiative being conducted at railway stations across the country by Indian Railways. Under the same initiative, the Ratlam Division of Western Railway is also establishing dialogue with passengers at almost all its stations.

Through these interactions, passengers’ expectations, experiences and suggestions are being understood. The objective of the initiative is to bring continuous improvement to railway services and promote better communication and participation between passengers and the railway.

The Western Railway’s Ratlam Division has appealed to passengers to cooperate in maintaining cleanliness on station premises. It has also urged them to share useful suggestions that can help improve railway facilities. The division said that passenger participation and feedback are important parts of efforts to maintain clean stations and provide better services.