Customer finds insect in Bikanervala dosa, alleges evidence destruction and pressure to withdraw complaint

A customer in Ghaziabad has alleged finding a large insect floating in the sambhar served with his dosa at the Bikanervala outlet in Rajendra Nagar, Sahibabad, and has accused the restaurant management of trying to destroy evidence and pressuring him to withdraw his complaint by offering a box of sweets.

Rahul Tanwar has alleged that he ordered dosa and chole-bhature from the Bikanervala branch located in Rajendra Nagar. As soon as he started eating the dosa, a very large insect appeared floating inside the sambhar. When he immediately called the Bikanervala manager and showed him the contaminated food, instead of acknowledging the mistake, the manager forcibly picked up the dosa and sambhar and threw them away with the intent of destroying the evidence. However, Tanwar said he had taken photos and videos of the incident at the right time.

When Tanwar lodged a complaint about this incident with Bikanervala's customer care via email, he received a phone call from a person named Brijesh. Instead of resolving this serious health issue, Brijesh offered him a box of sweets and put pressure on him to withdraw the complaint.

Tanwar has raised several questions in the wake of this incident. Is such tampering with the health of common people justified even after they pay high prices for food? Can the norms of food safety and hygiene be flouted by offering a box of sweets? Should action not be taken against the manager who tried to hide the evidence and the outlet that showed negligence?